Quality Products since 1995

 

About Us
Current Specials
New Fish In
Store Pictures
Customer Comments
Aquarium Pictures
Frozen Foods

 

Our Products
Adhesives
Air Pumps
Air Stones
Algae Scrubbers
Aquarium Chemicals
Aquarium Cleaners
Automatic Feeders
Books and Magazines
Clearance Sale
Cooling Fans
Eheim Accessories
Eheim Brushes
Eheim Filter Pads
Eheim Filter Parts
Eheim Filters
Eheim Impeller Shafts
Eheim Impellers
Eheim O-Rings
Eheim Part Numbers
Filter Media
Fish Food
Fluval EDGE Aquarium
Frag Supplies
Freeze Dried Fish Food
Gift Items
Hagen Filter Media
Hagen Filter Parts
Hagen Filters
Hang On Filters
Heater
Lighting
Lighting Accessories,Wave Timers
Medications
Nano Tanks
NEW ITEMS
Non-Eheim Filter Parts
Pelleted Fish Food
Plant Items
Pond Fish Food
Protein Skimmers, Reactors,...
R/O Filters
Reef Foods
Saltwater Products
Schego Air Pump Parts
Sera Reptile
Shrimp Products
Sponge Filters
Submersible Filters
Substrate
Test Kits
Undergravel Filters
Undergravel Heaters
UV Sterilizer
Vitamins and Food Additives
Water Pump
Wet Dry Filters and Parts

 

 

Here are a few customer Reviews of our Service.


From: Joe L
Sent: Tuesday, July 13, 2010 10:16 PM
To: sales@trilbytropicals.com
Subject: RE: Order Shipping Notice

Package came quick,monday 12th.both filters working great now!,thanks.


From: -WOLF-
Sent: Monday, July 12, 2010 4:55 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Matt,

I received my order today (already!).  I want to thank you again for your prompt service.

Michelle

From: -WOLF-
Sent: Saturday, July 10, 2010 1:10 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking-Thank you

That is amazing service Matt.  Saving Trilby Tropicals in my favorites now. 

Thank you so much!!


From: Kato
Sent: Saturday, July 10, 2010 11:01 AM
To: Trilby Tropicals Sales
Subject: RE: email error

Good Morning!!

You are great!! What excellent customer service. You have just gained

a loyal customer. I will definitely be back for all future needs.

Thanks so Much!!!

Kato


From: Joel O.
Sent: Wednesday, June 30, 2010 6:26 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order tracking

Thank you!!!

Matt, I'd never discovered your site before, but assure you that Trilby Tropicals is on my list of fish store favorites.

Thanks!

Joel


Hello again, you special shipped me an impeller overnight at no extra charge once when I was in dire straits and I never forgot that.  You have a customer for life.  Moving up to the next size filter now.  Thanks for being a great store.  Peace and best wishes from Las Vegas, Karin

June 16, 2010


From: Matthew
Sent: Thursday, May 27, 2010 7:19 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Hey, Matt--

Thanks for the quick service, again. I keep breaking these freakin things on one of my eheim Pro-2s (the other one is fine). It's frustrating, but I am glad you carry replacements! I bought an extra one for next time.

Thanks again!

-Matt

PS- I'm a member of the San Francisco Bay Area Aquatic Plant Society (SFBAAPS.Org), and I'll be posting a thread there saying that you guys are an excellent source of eheim parts. I'll link your website.


From: Heidi
Sent: Friday, May 21, 2010 3:50 PM
To: sales@trilbytropicals.com
Subject: Re: order tracking
 

Hello. Thanks for the great service!!!!

Sincerely,


From: Wolf
Sent: Thursday, May 13, 2010 9:45 AM
To: 'Trilby Tropicals Sales'
Subject: RE: order

Hi Matt,

I appreciate your diligence in this matter. You now have another loyal customer, If I need anything else relative to my tanks, your company is where I will shop. Again, thanks for all your help

Ron


From: Raul
Sent: Tuesday, May 11, 2010 1:43 PM
To: sales@trilbytropicals.com
Subject: Re: Order Shipping Notice

THANK YOU VERY MUCH. YOU ARE APPRECIATED....

-------------------------------------------------


From: Tim H.
Sent: Monday, May 03, 2010 6:13 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Importance: High

Right on. I am so glad I found your business on the web, I have a dozen Eheim filters and it's great to know where I can find all the replacement parts!

Thanks for the speedy service,

Tim


From: Hollie
Sent: Monday, April 26, 2010 2:44 PM
To: Trilby Tropicals Sales
Subject: RE: order

Thank you so much!

Hollie


From: Erika H
Sent: Monday, April 26, 2010 3:14 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Importance: High

wonderful - thank you! 


From: Rick G.
Sent: Tuesday, April 06, 2010 10:09 PM
To: Trilby Tropicals Sales
Subject: RE: order


 Oh WOW that is fantastic!!!   Thanks so very much, I know that you didn't have to do that for me...   I really appreciate it.
 
THANKS!!!
 
Rick


From:
Sent: Tuesday, March 16, 2010 1:17 PM
To: Trilby Tropicals Sales
Subject: order

Hello Matt,

Order arrived at my door today. Package and contents in perfect condition.

Pleasure doing business with your company. I will certainly use your services again in the future if needed.

Thank you,

John


From: Carlos
Sent: Tuesday, March 09, 2010 2:20 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Thanks Matt for the fast processing. I'm really impressed and pleasantly surprised with how you handled my order. I will definitely be ordering from you in the future. Thanks again

Carlos


From: Susan D.
Sent: Friday, March 05, 2010 5:49 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Importance: High

Thank you soooooooo much,Matt,you have really helped us out.


From: Mike V.
Sent: Tuesday, March 02, 2010 10:44 AM
To: Trilby Tropicals Sales
Subject: Re: order (and tracking)

Thanks Matt, much appreciated.


From: Ken & Nora
Sent: Monday, March 01, 2010 10:13 PM
To: 'Trilby Tropicals Sales'
Subject: RE: Order

Matt, 

Thanks for the awesome customer service!

Ken


From: Stephen C
Sent: Wednesday, February 10, 2010 11:23 AM
To: sales@trilbytropicals.com
Subject: RE: order tracking

Matt,

Thank you so much for the instructions.  That really helped a  lot.

Wow! Great sales & service plus fast delivery!!  I'll never do

business with anyone else!

Steve    


From: Gregory R.
Sent: Saturday, January 30, 2010 2:43 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Hey Matt,

I really appreciate it and thanks for the quick processing!

Regards,
Greg


From: Andy P.
Sent: Tuesday, January 26, 2010 10:10 AM
To: Trilby Tropicals Sales
Subject: Re: tracking #

Thanks for the updates Matt.  The shipment is on the UPS truck, and out for delivery.

Appreciate the fast shipping.  Now hopefully, I can fix my leaks, and make my Oscars "Happy" again.

Andy


From: Calla J.
Sent: Monday, January 18, 2010 6:16 PM
To: Trilby Tropicals Sales
Subject: RE: order

Thank you very much. 


From: David T.
Sent: Tuesday, December 29, 2009 12:06 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Wow thanks Matt, great customer service you guys have I will be buying more from you guys for sure!

Thanks,


Sent: Tuesday, December 22, 2009 6:15 PM
To: Trilby Tropicals Sales
Subject: Re: order

Matt;

Thanks for your help, Merry Xmas

Ron


From: Margaret B.
Sent: Tuesday, December 15, 2009 11:56 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Matt,
     I can see why your store gets so many positive comments from customers - me included.  It seems to me that you make every customer feel important and you stay with them until they are happy!  No long delays, etc. that other companies have in their businesses with phony excuses and even dishonesty.  I don't give them the time of day - let alone my money!
   
     Take care and thanks again.
             Margaret


From: Jeffrey C.
Sent: Tuesday, November 24, 2009 12:59 PM
To: Trilby Tropicals Sales
Subject: Re: order

Thanks Matt...I'll be ordering some more stuff from you in the next 30-60 days or so...thanks buddy...


From: Joseph L.
Sent: Monday, November 16, 2009 6:17 PM
To: sales@trilbytropicals.com
Subject: Re: Trilby Tropicals has sent you a package

Hi,  thanks for the fast shipping.  I appreciate it.  Hope you have a great Thanksgiving!, Joe.


-------- Original Message --------
Subject: RE: order tracking
From: Doran
Date: Fri, November 13, 2009 6:39 pm
To: "Trilby Tropicals Sales" <sales@trilbytropicals.com>

 
Thank you for your help. Very much appreciated. It did arrive today, and the tank is very happy, along with our son.  

From: Beth W.
Sent: Wednesday, October 14, 2009 3:43 PM
To: Trilby Tropicals Sales
Subject: Re: order

Matt,

Thank you so much!

Beth


From: john l.
Sent: Monday, October 12, 2009 3:09 PM
To: sales@trilbytropicals.com
Subject: RE: order tracking

Thx...and thanks for the fast turnaround on the order


From: Nathan W.
Sent: Sunday, October 11, 2009 6:22 PM
To: sales@trilbytropicals.com
Subject: Re: Order Shipping Notice

 thanks for the fast shipping- tanks up and running now- looks good- thank you


From: Rich G
Sent: Saturday, October 10, 2009 10:02 PM
To: Trilby Tropicals Sales
Subject: Re: RE: Have a question on my order

Hey Matt

Thanks for the help. 

Thanks

Rich G


From: Matthew F.
Sent: Friday, September 25, 2009 3:27 AM
To: Trilby Tropicals Sales
Subject: RE: order tracking

That's great service. Thanks again.

From: Matthew F
Sent: Thursday, September 24, 2009 4:20 AM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Hey, Matt-

Thanks for double checking that part number. You'd be surprised to know how hard that part is to find out on the west coast.

Even the main online retailers don't have it .

THANK YOU for carrying the Eheim EZ-Clips!

I'll def. be checking out your website from now on.

Best,

Matt


From: Tanya N
Sent: Saturday, July 11, 2009 3:36 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

SWEET!  My fishes send their thanks!

This is the second order we have made with you guys and we are very pleased with your products and services!

Thank you

Tanya N


From:
Sent: Saturday, June 13, 2009 8:44 PM
To: sales@trilbytropicals.com
Subject: RE: order tracking

Thank you! broke it while cleaning, appreciate the quick response.

Mike



From: Gordon S.
Sent: Thursday, June 11, 2009 8:16 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Matt

Arrived today, many thanks

Gordon


From: Brian F
Sent: Friday, May 29, 2009 10:52 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order tracking

Matt,

Package received.  Excellent service.  I will order from you again.

Brian


From: Laurie
Sent: Friday, May 22, 2009 12:59 PM
To: Trilby Tropicals Sales
Subject: Re: order

Now that's what I call Customer Service !  Thanks, both boxes arrived today !  Laurie


 

From: Christina
Sent: Monday, April 06, 2009 8:48 PM
To: sales@trilbytropicals.com
Subject: Re: order

Wow, thanks so much! I look forward to doing continued business with you.

Christina


From: Ana P
Sent: Sunday, March 15, 2009 12:34 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Thanks Matt, I really appreciate you shipping it Express.
Ana


From: Anton R.
Sent: Sunday, March 15, 2009 11:04 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order

Got it the other day Matt…

Thanks for the fast service!!!

Anton


From: Valerie H.
Sent: Tuesday, March 10, 2009 8:11 PM
To: 'Trilby Tropicals Sales'
Subject: RE: tracking

Matt,

Thank you sooooo much. The part broke this past weekend and I am unable to filter until it arrives. I really appreciate you having it drop shipped it to me. Great customer service - you'll see me ordering again.

Thank you,

Valerie H.


From: Felix F.
Sent: Tuesday, March 10, 2009 8:02 PM
To: Trilby Tropicals Sales
Subject: Re: order


Thank you for fulfilling the order. I appreciate your effort and please keep me updated of any of your other products in the future.

Best regards,

Felix


From: Dave E.
Sent: Tuesday, March 10, 2009 5:59 PM
To: Trilby Tropicals Sales
Subject: Re: tracking
Importance: High

Wow, Thank you for the great customer service!

Dave


From: Barry C.
Sent: Thursday, March 05, 2009 4:42 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order

Thanks for the great service! Guess I’ll be back J


From: tks9t
Sent: Tuesday, March 03, 2009 2:52 PM
To: questions@trilbytropicals.com
Subject: Order

Thank you very much for getting my order out so quickly. My old valve broke and I have no filtration and about 10gal of a 55 gal tank on the floor. All I can say is WOW. Thanks again.


From: Herman D
Sent: Tuesday, March 03, 2009 12:22 AM
To: Trilby Tropicals Sales
Subject: RE: Invoice#

Thanks Matt. I received the part today, but feel free to charge me for the part. I do not want cheat you out of the money, it was an honest mistake. I will be ordering from you in the future because it is a pleasure doing business with an honest company that takes care of their customers.
Herman


From: Mike F.
Sent: Sunday, March 01, 2009 1:20 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order tracking

Thanks very much for your excellent service, Matt!

Mike


From: Karin
Sent: Monday, February 23, 2009 4:00 PM
To: Trilby Tropicals Sales
Subject: Re: tracking

Hang in there, Matt. It's service like this that makes people want to shop the smaller stores.  My fish and I appreciate you very much,

Karin


From: Bob T
Sent: Monday, January 26, 2009 6:35 PM
To: Trilby Tropicals Sales
Subject: Re: order

Hi Matt,

I received my parts today. That was quick.

Thanks,

Vic


From: Debbie R
Sent: Thursday, October 02, 2008 4:19 PM
To: Trilby Tropicals Sales
Subject: RE: tracking #

 

Kurt,

Thanks for the tracking number and all of your help!

Debbie


 

You are WONDERFUL....  We and our Fish are VERY HAPPY and THANKFUL!!!


----- Original Message -----
From: Trilby Tropicals Sales
Date: Monday, August 11, 2008 3:01
pm
Subject: order
To:

> Robert,
>
> I got the message. I have sent it out today. Here's the
> tracking#


-----Original Message-----
From:
Sent: Monday, June 30, 2008 4:17 PM
To: Trilby Tropicals Questions
Subject: RE: Contact Us Requested

 
Thank you very much!!!!

--- On Mon, 6/30/08, Trilby Tropicals Questions <questions@trilbytropicals.com> wrote:
 

From: Trilby Tropicals Questions <questions@trilbytropicals.com>
Subject: RE: Contact Us Requested
To:
Date: Monday, June 30, 2008, 2:37 PM

 

Brandy,
 
We don't have on the website yet, for some reason they are not listed in our eheim catalog but I talked with the dist. and we can get them. So they will be online soon.
The last order was filled out through our website, we don't take paypal (so it wasn't that way). I will send over weblink for ordering the motor head unit. ASAP. We don't sell the Vaseline, but do have a packet or 2 laying around that I'll include FREE with the order. 
 
Thanks,
Matt

Yes. Please sub the larger one and send the order. Thank you for the quick response. Most companies would just wait the extra week and send the order. I will be ordering our aquarium needs from you in the future.

Ryan

 

From: Trilby Tropicals Sales [mailto:sales@trilbytropicals.com]
Sent: Monday, June 02, 2008 2:59 PM
To:
Subject: mag float
Importance: High

 

Ryan,

 

Thanks for the order. The Mag Float 30 we are out but have the larger ones all instock, would you like me to sub the next sized one? The 30's should be back in by Friday.

 Matt


Thanks.  You guys are great!

From: Trilby Tropicals Sales [mailto:sales@trilbytropicals.com]
Sent: May 09, 2008 2:06 PM
To:
Subject: RE: Order
Importance: High

Grace,

 

Not a problem, a pest pestering a pest is Ok. There are 7 new sera liquid products (and skimmers, pumps, lights, salts, also soon) they came out with, we'll have them on our site soon. Coraliquid they are still making, it wasn't replaced by anything.

 

Matt


Thank you very much Mat for handling this urgently.  I was in a panic and wasn't sure what I was going to do.  Thanks again for caring.  Your employer should recognize you great customer service.   Again, have a great day, and I will most likely be doing more business again in the future due to your customer service.

Danielle
 

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