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Here are a few customer Reviews of our Service.
From:
Joe L Package came quick,monday 12th.both filters working great now!,thanks.
From:
-WOLF- Matt, I received my order today (already!). I want to thank you again for your prompt service. Michelle
From:
-WOLF- That is amazing service Matt. Saving Trilby Tropicals in my favorites now. Thank you so much!! From: Kato Good Morning!! You are great!! What excellent customer service. You have just gained a loyal customer. I will definitely be back for all future needs. Thanks so Much!!! Kato
From:
Joel O. Thank you!!! Matt, I'd never discovered your site before, but assure you that Trilby Tropicals is on my list of fish store favorites. Thanks! Joel Hello again, you special shipped me an impeller overnight at no extra charge once when I was in dire straits and I never forgot that. You have a customer for life. Moving up to the next size filter now. Thanks for being a great store. Peace and best wishes from Las Vegas, Karin June 16, 2010
From:
Matthew Hey, Matt-- Thanks for the quick service, again. I keep breaking these freakin things on one of my eheim Pro-2s (the other one is fine). It's frustrating, but I am glad you carry replacements! I bought an extra one for next time. Thanks again! -Matt PS- I'm a member of the San Francisco Bay Area Aquatic Plant Society (SFBAAPS.Org), and I'll be posting a thread there saying that you guys are an excellent source of eheim parts. I'll link your website.
From:
Heidi Hello. Thanks for the great service!!!! Sincerely,
From:
Wolf Hi Matt, I appreciate your diligence in this matter. You now have another loyal customer, If I need anything else relative to my tanks, your company is where I will shop. Again, thanks for all your help Ron From: Raul THANK YOU VERY MUCH. YOU ARE APPRECIATED.... -------------------------------------------------
From:
Tim H. Right on. I am so glad I found your business on the web, I have a dozen Eheim filters and it's great to know where I can find all the replacement parts! Thanks for the speedy service, Tim
From:
Hollie Thank you so much! Hollie
From:
Erika H wonderful - thank you!
From:
Rick G.
From: Hello Matt, Order arrived at my door today. Package and contents in perfect condition. Pleasure doing business with your company. I will certainly use your services again in the future if needed. Thank you, John
From:
Carlos Thanks
Matt for the fast processing. I'm really impressed and pleasantly surprised with
how you handled my order. I will definitely be ordering from you in the future.
Thanks again
From:
Susan D. Thank you soooooooo much,Matt,you have really helped us out.
From:
Mike V. Thanks Matt, much appreciated.
From:
Ken & Nora Matt, Thanks for the awesome customer service! Ken From: Stephen C Matt, Thank you so much for the instructions. That really helped a lot. Wow! Great sales & service plus fast delivery!! I'll never do business with anyone else! Steve
From:
Gregory R. Hey Matt,
From:
Andy P. Thanks for the updates Matt. The shipment is on the UPS truck, and out for delivery. Appreciate the fast shipping. Now hopefully, I can fix my leaks, and make my Oscars "Happy" again. Andy From: Calla J. Thank you very much.
From:
David T. Wow thanks Matt, great customer service you guys have I will be buying more from you guys for sure! Thanks,
Sent: Tuesday, December 22, 2009 6:15 PM Matt; Thanks for your help, Merry Xmas Ron
From:
Margaret B. Matt,
From:
Jeffrey C. Thanks Matt...I'll be ordering some more stuff from you in the next 30-60 days or so...thanks buddy... From: Joseph L. Hi, thanks for the fast shipping. I appreciate it. Hope you have a great Thanksgiving!, Joe.
From:
Beth W. Matt, Thank you so much! Beth
From:
john l. Thx...and thanks for the fast turnaround on the order
From:
Nathan W. thanks for the fast shipping- tanks up and running now- looks good- thank you
From:
Rich G Hey Matt Thanks for the help. Thanks Rich G
From:
Matthew F. That's great service. Thanks again.
From:
Matthew F Hey, Matt- Thanks for double checking that part number. You'd be surprised to know how hard that part is to find out on the west coast. Even the main online retailers don't have it . THANK YOU for carrying the Eheim EZ-Clips! I'll def. be checking out your website from now on. Best, Matt
From:
Tanya N SWEET! My fishes send their thanks! This is the second order we have made with you guys and we are very pleased with your products and services! Thank you Tanya N
From: Thank you! broke it while cleaning, appreciate the quick response. Mike
Matt Arrived today, many thanks Gordon
From:
Brian F Matt, Package received. Excellent service. I will order from you again. Brian
From:
Laurie Now that's what I call Customer Service ! Thanks, both boxes arrived today ! Laurie
From:
Christina Wow, thanks so much! I look forward to doing continued
business with you.
From:
Ana P Thanks Matt, I really
appreciate you shipping it Express.
From:
Anton R. Got it the other day Matt… Thanks for the fast service!!! Anton
From:
Valerie H. Matt, Thank you sooooo much. The part broke this past weekend and I am unable to filter until it arrives. I really appreciate you having it drop shipped it to me. Great customer service - you'll see me ordering again. Thank you, Valerie H.
From:
Felix F.
From:
Dave E. Wow, Thank you for the great customer service! Dave
From:
Barry C. Thanks for the great service! Guess I’ll be back J From: tks9t Thank you very much for getting my order out so quickly. My old valve broke and I have no filtration and about 10gal of a 55 gal tank on the floor. All I can say is WOW. Thanks again.
From:
Herman D
Thanks
Matt. I received the part today, but feel free to charge me for the part. I do
not want cheat you out of the money, it was an honest mistake. I will be
ordering from you in the future because it is a pleasure doing business with an
honest company that takes care of their customers.
From:
Mike F. Thanks very much for your excellent service, Matt! Mike
From:
Karin Hang in there, Matt. It's service like this that makes people want to shop the smaller stores. My fish and I appreciate you very much, Karin
From:
Bob T Hi Matt, I received my parts today. That was quick. Thanks, Vic
From: Debbie R
Sent: Thursday, October 02, 2008 4:19 PM To: Trilby Tropicals Sales Subject: RE: tracking # Kurt, Thanks for the tracking number and all of your help! Debbie
You are WONDERFUL.... We and our Fish are VERY HAPPY and THANKFUL!!!
-----Original Message-----
From: Sent: Monday, June 30, 2008 4:17 PM To: Trilby Tropicals Questions Subject: RE: Contact Us Requested
Yes. Please sub the larger one and send the order. Thank you for the quick response. Most companies would just wait the extra week and send the order. I will be ordering our aquarium needs from you in the future. Ryan
From:
Trilby Tropicals Sales [mailto:sales@trilbytropicals.com]
Ryan,
Thanks for the order. The Mag Float 30 we are out but have the larger ones all instock, would you like me to sub the next sized one? The 30's should be back in by Friday. Matt Thanks. You guys are great!
From:
Trilby Tropicals Sales [mailto:sales@trilbytropicals.com] Grace,
Not a problem, a pest pestering a pest is Ok. There are 7 new sera liquid products (and skimmers, pumps, lights, salts, also soon) they came out with, we'll have them on our site soon. Coraliquid they are still making, it wasn't replaced by anything.
Matt Thank you very much Mat for handling this urgently. I was in a panic and wasn't
sure what I was going to do. Thanks again for caring. Your employer should
recognize you great customer service. Again, have a great day, and I will most
likely be doing more business again in the future due to your customer service.
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