|
Here are a few customer Reviews of our
Service.
-----Original Message-----
From:
Sent: Friday, January 06, 2012 12:06 PM
To: Trilby Tropicals Sales
Subject: RE: Order status......inquiring about faster shipping .... will
pay for overnight if possible
.ty so much
U guys are awesome
Sent from my LG phone
From:
Sent: Thursday, January 05, 2012 6:14 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Thanks, Matt. I was pleasantly surprised when I checked my mailbox
today and found the shipment you sent me had arrived already. That was
fast!!! I'm sure my fish will appreciate it, too, since they've been
without their Eheim filter since Sunday.
Stephan S.
From:
John B.
Sent: Thursday, January 05, 2012 5:23 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Matt:
Wow! Thanks for the extra brine.
John
From:
Ian F.
Sent: Wednesday, December 21, 2011 12:55 PM
To: Trilby Tropicals Sales
Subject: RE: order tracking
Thank you very much and
have a happy and healthy Holiday/ New Years.
From:
Pat
Sent: Sunday, December 18, 2011 4:09 PM
To: Trilby Tropicals Sales
Subject: Re: gift card
Thanks so much!
Have a Merry Christmas!
Pat
-----Original Message-----
From: navy.mil
Sent: Friday, November 18, 2011 1:58 PM
To: Trilby Tropicals Sales
Subject: RE: order
Great service, Matt. Keep it up and Happy
Thanksgiving, God bless!
From:
Jamie H.
Sent: Monday, November 14, 2011 1:16 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Matt,
Thank you. Is there anywhere I can rate my experience with Trilby
Tropicals? I couldn't be happier with your service.
Sent from my phone,
Jamie
From:
Michael P.
Sent: Thursday, November 10, 2011 8:16 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order tracking
Hi Matt,
My order arrived today, in perfect condition and exactly what I
needed! I really appreciate your outstanding service.
--Michael
From:
Dave D
Sent: Wednesday, October 26, 2011 5:05 PM
To: sales@trilbytropicals.com
Subject: RE: order
Importance: High
Matt,
Once again thanks for your outstanding service. I received the package
today! Like I said before, that would make me a returning customer...
and I am.
I have one question. I have another shipment (Eheim Spray lubricant)
coming sometime Friday (or sometime there after), would it be possible
to add another item in with that shipment? I need to order another part,
item # 7444578 (
Pro II valve set Part #7444578). Now that I have replaced the main
gasket, that I just received, I noticed that the double tap valve is
leaking when it is disconnected. It is leaking right from the ball
valve, not the o-rings (that were also replaced) [I have a 90 gallon
tank that I am setting up again and don't need to find 90 gallons leaked
out on the floor!].
Please let me know either way. Thanks again.
Your new loyal customer,
David D.
PS - This filter worked great for 8+ years. But since I moved and it has
been dry for 4+ months, everything is now leaking. It might have been
cheaper just to have bought a new one! Hopefully I won't have to buy
anything else for it (with the exception of the double tap valve)... but
if I do, You know where I'll be ordering!
From:
Dave D
Sent: Sunday, October 09, 2011 2:22 AM
To: sales@trilbytropicals.com
Subject: RE: order tracking
Importance: High
Matt,
Thanks for the Great Customer Support! I don't know of too many other
companies that will (or are even willing to) break down a kit and ship
individual parts just because something is not currently available. To
do that rather than to hold up my order was just amazing. For that alone
you have just made a repeat customer who will definitely recommend you
and your business!
Thanks again,
Dave D.
From:
Ray M.
Sent: Friday, September 30, 2011 7:48 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order tracking
Thanks
Matt,
You are a
legend!!!!
Ray
From:
Carla R.
Sent: Friday, August 26, 2011 8:17 PM
To: Trilby Tropicals Sales
Subject: Re:
You give me the best service. I love to order from
u! U are amazing thank you for awesome service.
Carla R.
Sent From IPhone 4
From:
Carla R.
Sent: Wednesday, August 24, 2011 8:11 AM
To: Trilby Tropicals Sales
Subject: Re:
I plan to order some other meds WED AM also for
express delivery. Current order arrived Tuesday thanks for a great job
and perfect rush delivery
Carla R.
Sent From IPhone 4
From:
Philip
Sent: Sunday, August 07, 2011 9:48 PM
To: Trilby Tropicals Sales
Subject: Re: Order Shipping Notice
Matt, thanks so much. I will send the larger clip back to you. Thanks
for the link and I placed the order. Always great customer service.
Philip
From:
p l.
Sent: Saturday, August 06, 2011 3:23 PM
To: sales@trilbytropicals.com
Subject: Re : RE: tracking #
Matt,
Many thanks for these informations.For sure, I will buy other
items in a near future and I will recommend your site.
Patrice
Envoyé à partir de Yahoo! Mail (sur Android) |
From:
Daniel.
Sent: Wednesday, August 03, 2011 4:53 PM
To: sales@trilbytropicals.com
Subject: RE: order tracking
Excellent!
Thanks for your response and for overnighting it….don’t want the fish to
die…
Thanks,
Dan
From:
Beth B.
Sent: Tuesday, August 02, 2011 9:01 AM
To: Trilby Tropicals Sales
Subject: Re: order tracking
That's perfect and thanks. I'll take apart the skimmer I have and figure
out where the blockage is so 2 - 3 weeks is fine for that. Thanks for
the rapid response.
From:
Jim K.
Sent: Thursday, July 28, 2011 3:15 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
That's good to know. Thanks for all of your help!
From:
Tim
Sent: Monday, July 04, 2011 1:46 AM
To: 'Trilby Tropicals Sales'
Subject: O Rings have Arrived
Dear
Matt,
just a
quick note to advise that the O Rings arrived this morning. The old one
has been replaced without incident and the pump is up and operating
again, much to Yurtle's delight. Many thanks for your efforts,
Kindly
yours,
Tim
www.turtlesarehere.com
From:
Marco M.
Sent: Tuesday, June 14, 2011 3:13 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Importance: High
Holly smokes it arrived today!!! ;)
Marco
From:
Marco M.
Sent: Monday, June 13, 2011 1:30 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Matt,
Thanks for the help. Any idea how long it will take to get to
California? The part broke on my filter during maintenance. Its a 50 gal
planted tank with about 300.00 worth if live stock. I am running an air
hose, and small HOB filter. I am hoping that it arrives by friday.
You are one of two stores in the country that has the part on hand.
Thumbs UP!!!
Thanks again,
Marco
From:
Sent: Saturday, June 11, 2011 5:42 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
I've got you bookmarked.
Terry.
Sent from my HTC Inspire™ 4G on AT&T
----- Reply message -----
From: "Trilby Tropicals Sales" <sales@trilbytropicals.com>
To:
Subject: order tracking
Date: Sat, Jun 11, 2011 4:05 pm
I’m glad we could help.
Matt
From:
Sent: Saturday, June 11, 2011 5:02 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
THANK YOU! This part
was hard to find.
Terry.
Sent from my HTC Inspire™ 4G on AT&T
From:
Michael D.
Sent: Thursday, June 02, 2011 3:08 PM
To: Trilby Tropicals Sales
Subject: Re: shipping
Matt,
Thanks
again for all your help and advice!
Mike
From:
Angie S.
Sent: Tuesday, May 31, 2011 10:36 AM
To: Trilby Tropicals Sales
Subject: Re: order
Got my package on sat-Thanks for sending them with
all the freezer packs- they were still cold!
Angie
Sent from my
iPhone
From:
Angie S.
Sent: Wednesday, May 25, 2011 2:24 PM
To: Trilby Tropicals Sales
Subject: Re: order
Standard shipping is fine- put lots of freezer
packs in there- please!!!!
Angie
Sent from my
iPhone
From:
Dennis J.
Sent: Tuesday, May 24, 2011 9:16 AM
To: Trilby Tropicals Sales
Subject: Re: order (3)
Importance: High
Thanks for the excellent service. Nothing goes for
free. Free only means somebody else is paying for it.
Thanks again.
Have a great day.
Dennis
From:
Kev B.
Sent: Sunday, May 22, 2011 12:17 AM
To: sales@trilbytropicals.com
Subject: RE: Contact Us Requested
Hey
Matt,
Thanks for the quick reply, any way that I could have you ship this via
USPS to Canada. Its almost impossible to accommodate courier services
when you're at work the same hours that they deliver.
Thanks for your time,
Kev
From:
jt
Sent: Monday, May 09, 2011 9:32 PM
To: Trilby Tropicals Sales
Subject: Re: order
Thanks very much greatly appreciated.
Sent via BlackBerry from T-Mobile
From:
David K.
Sent: Saturday, May 07, 2011 3:55 PM
To: Trilby Tropicals Sales
Subject: Re: order question
Importance: High
Hi Matt,
The 2.75in airstones would be fine. I appreciate
the quick service!
David
-----Original Message-----
From: Z.
Sent: Sunday, April 17, 2011 12:53 PM
To: sales@trilbytropicals.com
Subject: RE: Order Shipping Notice
Matt:
The power head arrived Saturday morning, and it
did fix the leak problem!
Thanks again for the great customer service!
-d-
From:
Sent: Monday, April 11, 2011 1:43 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Matt:
Thanks so much! Maybe I'll stop by and say
hello on my way to Tony
Packo's this August.
-d-
From:
Nancy L.
Sent: Saturday, April 09, 2011 9:28 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Thanks.
I really appreciate that.
n
From:
Sent: Wednesday, March 09, 2011 11:39 AM
To: sales@trilbytropicals.com
Subject: Re: order tracking
Thank you so much for the quick delivery. Arrived yesterday, 8th.
Great to know I don't have to replace my filter unit just because I
can't find the filters locally.
Karen
From:
Paul M.
Sent: Wednesday, April 06, 2011 1:45 PM
To: sales@trilbytropicals.com
Subject: RE: order tracking
Hi
again Matt,
I got the order today - thanks very much for the prompt shipment! I also
wanted to let you know that the clips for the 2028 solved the problem. I
looked at the two that were bowing out from the main body housing and
there were stress fractures that were causing the failure. Thanks again!
Paul
From:
Paul M.
Sent: Thursday, March 31, 2011 5:44 PM
To: sales@trilbytropicals.com
Subject: RE: order tracking
Thanks
Matt. I appreciate your help today!
Paul
From:
Ronny V.
Sent: Thursday, March 31, 2011 2:19 PM
To: Trilby Tropicals Sales
Subject: Re: RE: Contact Us Requested
You guys are amazing! Definitely recommending your site to my
friends. Thx so much!!
From:
Michael P.
Sent: Wednesday, February 09, 2011 3:14 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order tracking
Matt, the order arrived today—exactly what I needed. Thanks for
the incredibly fast service!
--Michael
-----Original Message----
From:
Sent: Thursday, February 03, 2011 9:42 PM
To: Trilby Tropicals Sales
Subject: Re: Contact Us Requested
Thanks for all your help and advice. Eheim
instruction manuals are often
difficult to interpret. The questions I have
asked you were not even
answered in the manuals.
From:
Sent: Tuesday, February 01, 2011 5:46 PM
To: sales@trilbytropicals.com
Subject: Re: Request for cover grating part for Eheim
Professional 3 # 2075 filter
Thanks very much Matt.
Regards,
Marc
From:
sue
Sent: Monday, January 31, 2011 6:08 PM
To: sales@trilbytropicals.com
Subject: RE: order tracking
Thanks
Matt!!!!
From:
Isaac
Sent: Thursday, January 27, 2011 4:08 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Great service, thanks!
From:
Sent: Friday, December 31, 2010 12:44 PM
To: sales@trilbytropicals.com
Subject: Re: order tracking
Thanks Matt.
Happy New Year.
Regards,
Marc
From:
Matthew F
Sent: Thursday, December 30, 2010 8:34 PM
To: Trilby Tropicals Sales
Subject: RE: Eheim Classic 2211 filter pads
Thanks, Matt.
I'll buy from you from now on!
I'll also post those links in my home forum, since they are hard to get.
From:
Sent: Thursday, December 30, 2010 8:21 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order tracking
Thanks very much Matt –
I appreciate your diligence!
Happy New Year and all
the best for 2011!
From:
Dan
Sent: Tuesday, December 28, 2010 3:36 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Thanks Matt, happy holidays.
Dan
From:
Matthew C
Sent: Thursday, December 16, 2010 8:04 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Either way, your awesome hahah
Thanks again sir
Matt
Sent: Monday, November 15, 2010 2:32 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Matt,
I received the Eheim
valves. Thanks for the great customer service.
John
From:
Matthew C.
Sent: Wednesday, November 10, 2010 7:04 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Sir, your
amazing!
Thanks again!
Matt
From:
SCOTT B.
Sent: Wednesday, November 10, 2010 1:36 PM
To: sales@trilbytropicals.com
Subject: RE: order tracking
Thanks, Matt,
for your efficient service and personal reply.
Scott
From:
Tim S.
Sent: Tuesday, November 09, 2010 10:35 AM
To: Trilby Tropicals Sales
Subject: Re: O-Ring
Hi Matt. I new where to purchase the O-Ring, I wanted to
give Trilby Tropicals first chance. Good Job ! "Trilby Tropicals"
The Best Fish
and Supply store in NW Ohio. Sincerely Tim S. (ONE HAPPY CUSTOMER)
From:
Tim S.
Sent: Wednesday, November 03, 2010 2:28 PM
To: Matt
Subject: Aquarium Photos
Thank you to all at Trilby Tropicals. I always enjoy my
visits to your store. These are photos of the New 75 g, tank set up.
10-13-10. I could not have achieved these results with out
you.
Sincerely. Tim S.
Tim's 75
Gallon Planted
From:
Michael F
Sent: Wednesday, October 27, 2010 6:14 PM
To: Trilby Tropicals Sales
Subject: Re: order
Importance: High
Thanks
again, Matt! I’m really glad you have that control in stock. Very few people
carry them.
Mike
From:
Melissa M
Sent: Wednesday, October 27, 2010 3:18 PM
To: Trilby Tropicals Sales
Subject: Re: 2224
Thanks for your help!
--- On Wed, 10/27/10, Trilby Tropicals Sales <sales@trilbytropicals.com>
wrote:
From: Trilby Tropicals Sales <sales@trilbytropicals.com>
Subject: 2224
To:
Date: Wednesday, October 27, 2010, 7:12 PM
Not a problem, we
are here to help J.
Bigger cichlids would do best with a larger filter. The 2075 shouldn’t have any
issue keeping that tank looking good. We have a 600 gallon cichlid tank here
that has 5 of the bigger pro II’s on it (
5x159 gallons 795g total of rated
filtration) and a 180g african cichlid tank with 2x159g rated on it. They stay
nice and clean.
The 2075 is the
newer version of the discontinued pro II line I mentioned above
http://www.trilbytropicals.com/180GallonAfricanCichlidTank.htm
http://www.trilbytropicals.com/600GallonHexagonAfricanCichlid.htm
Whilst typing this
email, I noted your order came in THANKS. I’ll get that packed up and
ready to go out today
Matt
Trilby Tropicals
www.TRILBYTROPICALS.com
4853 Monroe Street
Toledo, Ohio 43623
419 472 9707 Phone 419 472 9373 Fax
From:
Byron S.
Sent: Monday, October 25, 2010 9:37 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Hi
Matt,
Thank you for getting the order out the door so quickly. That valve is such a
critical piece of the filter and there isn't really a good
way to work around it
being broken.
Thanks,
--Byron.
From:
John M.
Sent: Wednesday, September 22, 2010 2:49 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Received it today..Thanks....
Have a blessed and peaceful day....
From:
kelly
Sent: Tuesday, August 31, 2010 11:26 AM
To: Trilby Tropicals Questions
Subject: RE: Contact Us Requested
Matt,
Yes I do want to order them.
Thanks for going to the extra trouble of calling your rep.
The other company I contacted m**********.com did not bother to do that.
Some plantedtank.net people highly recommended you. I can see why!
From:
Daniel B. W
Sent: Thursday, August 19, 2010 3:12 PM
To: Trilby Tropicals Sales
Subject: Re: order
Matt,
Just wanted
to let you know I have received the pump head and it is working great.
Thanks for a smooth transaction and I will definitely be purchasing from
you
guys again.
-Daniel
From: Stacy M
Sent: Friday, August 13, 2010 1:23 PM
To: sales@trilbytropicals.com
Subject: RE: Order Shipping Notice
Got it yesterday...thanks for the super fast shipping!
Stacy
From:
Brian T
Sent: Tuesday, August 10, 2010 10:26 AM
To: sales@trilbytropicals.com
Subject: RE: order tracking
Matt,
Got the products, exactly what I needed. Great products and great service.
Thanks again
Brian
From:
Joe L
Sent: Tuesday, July 13, 2010 10:16 PM
To: sales@trilbytropicals.com
Subject: RE: Order Shipping Notice
Package came
quick,monday 12th.both filters working great now!,thanks.
From:
-WOLF-
Sent: Monday, July 12, 2010 4:55 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Matt,
I received my
order today (already!). I want to thank you again for your prompt service.
Michelle
From:
-WOLF-
Sent: Saturday, July 10, 2010 1:10 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking-Thank you
That is amazing
service Matt. Saving Trilby Tropicals in my favorites now.
Thank you so
much!!
From: Kato
Sent: Saturday, July 10, 2010 11:01 AM
To: Trilby Tropicals Sales
Subject: RE: email error
Good Morning!!
You are great!! What excellent customer service. You
have just gained
a loyal customer. I will definitely be back for all
future needs.
Thanks so Much!!!
Kato
From:
Joel O.
Sent: Wednesday, June 30, 2010 6:26 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order tracking
Thank you!!!
Matt, I'd never discovered your site before, but assure you that Trilby
Tropicals is on my list of fish store favorites.
Thanks!
Joel
Hello again, you special shipped me an impeller
overnight at no extra charge once when I was in dire straits and I never forgot
that. You have a customer for life.
Moving up to the next size filter now. Thanks for being a great store.
Peace and best
wishes from Las Vegas, Karin
June 16, 2010
From:
Matthew
Sent: Thursday, May 27, 2010 7:19 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Hey, Matt--
Thanks for the quick service, again. I keep breaking these
freakin things on one of my eheim Pro-2s (the other one is fine).
It's frustrating, but I am glad you carry replacements! I
bought an extra one for next time.
Thanks again!
-Matt
PS- I'm a member of the San Francisco Bay Area Aquatic
Plant Society (SFBAAPS.Org), and I'll be posting a thread there
saying that you
guys are an excellent source of eheim parts. I'll link your website.
From:
Heidi
Sent: Friday, May 21, 2010 3:50 PM
To: sales@trilbytropicals.com
Subject: Re: order tracking
Hello. Thanks for the great service!!!!
Sincerely,
From:
Wolf
Sent: Thursday, May 13, 2010 9:45 AM
To: 'Trilby Tropicals Sales'
Subject: RE: order
Hi Matt,
I appreciate your diligence in
this matter. You now have another loyal customer, If I need anything else
relative to my tanks,
your company is where I
will shop. Again, thanks for all your help
Ron
From: Raul
Sent: Tuesday, May 11, 2010 1:43 PM
To: sales@trilbytropicals.com
Subject: Re: Order Shipping Notice
THANK YOU VERY MUCH. YOU ARE APPRECIATED....
-------------------------------------------------
From:
Tim H.
Sent: Monday, May 03, 2010 6:13 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Importance: High
Right on. I am so glad I found your business on the web, I
have a dozen Eheim filters and it's great to know where I can find all
the replacement parts!
Thanks for the speedy service,
Tim
From:
Hollie
Sent: Monday, April 26, 2010 2:44 PM
To: Trilby Tropicals Sales
Subject: RE: order
Thank you so much!
Hollie
From:
Erika H
Sent: Monday, April 26, 2010 3:14 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Importance: High
wonderful - thank you!
From:
Rick G.
Sent: Tuesday, April 06, 2010 10:09 PM
To: Trilby Tropicals Sales
Subject: RE: order
Oh WOW that is fantastic!!! Thanks so very much, I know that you didn't have
to do that for me...
I really appreciate it.
THANKS!!!
Rick
From:
Sent: Tuesday, March 16, 2010 1:17 PM
To: Trilby Tropicals Sales
Subject: order
Hello Matt,
Order arrived at my door today. Package and contents in
perfect condition.
Pleasure doing business with your company. I will certainly
use your services again in the future if needed.
Thank you,
John
From:
Carlos
Sent: Tuesday, March 09, 2010 2:20 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Thanks
Matt for the fast processing. I'm really impressed and pleasantly surprised with
how you handled my order.
I will definitely be ordering from you in the future.
Thanks again
Carlos
From:
Susan D.
Sent: Friday, March 05, 2010 5:49 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Importance: High
Thank you soooooooo much,Matt,you have really helped us
out.
From:
Mike V.
Sent: Tuesday, March 02, 2010 10:44 AM
To: Trilby Tropicals Sales
Subject: Re: order (and tracking)
Thanks Matt, much appreciated.
From:
Ken & Nora
Sent: Monday, March 01, 2010 10:13 PM
To: 'Trilby Tropicals Sales'
Subject: RE: Order
Matt,
Thanks for the awesome customer
service!
Ken
From: Stephen C
Sent: Wednesday, February 10, 2010 11:23 AM
To: sales@trilbytropicals.com
Subject: RE: order tracking
Matt,
Thank you so much for the instructions. That really
helped a lot.
Wow! Great sales & service plus fast delivery!! I'll
never do
business with anyone else!
Steve
From:
Gregory R.
Sent: Saturday, January 30, 2010 2:43 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Hey Matt,
I really appreciate it and thanks for the quick processing!
Regards,
Greg
From:
Andy P.
Sent: Tuesday, January 26, 2010 10:10 AM
To: Trilby Tropicals Sales
Subject: Re: tracking #
Thanks for the
updates Matt. The shipment is on the UPS truck, and out for delivery.
Appreciate the
fast shipping. Now hopefully, I can fix my leaks, and make my Oscars "Happy"
again.
Andy
From: Calla J.
Sent: Monday, January 18, 2010 6:16 PM
To: Trilby Tropicals Sales
Subject: RE: order
Thank you very much.
From:
David T.
Sent: Tuesday, December 29, 2009 12:06 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Wow thanks Matt, great customer service you guys have I
will be buying more from you guys for sure!
Thanks,
Sent: Tuesday, December 22, 2009 6:15 PM
To: Trilby Tropicals Sales
Subject: Re: order
Matt;
Thanks for your help, Merry Xmas
Ron
From:
Margaret B.
Sent: Tuesday, December 15, 2009 11:56 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Matt,
I can see why your store gets so many positive comments from customers - me
included. It seems to me that you make every
customer feel important and you
stay with them until they are happy! No long delays, etc. that other companies
have in their
businesses with phony excuses and even dishonesty. I don't give
them the time of day - let alone my money!
Take care and thanks again.
Margaret
From:
Jeffrey C.
Sent: Tuesday, November 24, 2009 12:59 PM
To: Trilby Tropicals Sales
Subject: Re: order
Thanks Matt...I'll be ordering
some more stuff from you in the next 30-60 days or so...thanks buddy...
From: Joseph L.
Sent: Monday, November 16, 2009 6:17 PM
To: sales@trilbytropicals.com
Subject: Re: Trilby Tropicals has sent you a package
Hi, thanks for the fast shipping. I appreciate it.
Hope you have a great Thanksgiving!, Joe.
-------- Original Message --------
Subject: RE: order tracking
From: Doran
Date: Fri, November 13, 2009 6:39 pm
To: "Trilby Tropicals Sales" <sales@trilbytropicals.com>
Thank you for your help. Very much appreciated. It did arrive today,
and the tank is very happy,
along with our son.
|
From:
Beth W.
Sent: Wednesday, October 14, 2009 3:43 PM
To: Trilby Tropicals Sales
Subject: Re: order
Matt,
Thank you so much!
Beth
From:
john l.
Sent: Monday, October 12, 2009 3:09 PM
To: sales@trilbytropicals.com
Subject: RE: order tracking
Thx...and
thanks for the fast turnaround on the order
From:
Nathan W.
Sent: Sunday, October 11, 2009 6:22 PM
To: sales@trilbytropicals.com
Subject: Re: Order Shipping Notice
thanks for the fast shipping- tanks up and running now-
looks good- thank you
From:
Rich G
Sent: Saturday, October 10, 2009 10:02 PM
To: Trilby Tropicals Sales
Subject: Re: RE: Have a question on my order
Hey Matt
Thanks for the help.
Thanks
Rich G
From:
Matthew F.
Sent: Friday, September 25, 2009 3:27 AM
To: Trilby Tropicals Sales
Subject: RE: order tracking
That's
great service. Thanks again.
From:
Matthew F
Sent: Thursday, September 24, 2009 4:20 AM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Hey, Matt-
Thanks for double checking that part number. You'd be
surprised to know how hard that part is to find out on the west coast.
Even the main online retailers don't have it .
THANK YOU for carrying the Eheim EZ-Clips!
I'll def. be checking out your website from now on.
Best,
Matt
From:
Tanya N
Sent: Saturday, July 11, 2009 3:36 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
SWEET! My fishes send their thanks!
This is the second order we have made with you guys and we
are very pleased with your products and services!
Thank you
Tanya N
From:
Sent: Saturday, June 13, 2009 8:44 PM
To: sales@trilbytropicals.com
Subject: RE: order tracking
Thank you!
broke it while cleaning, appreciate the quick response.
Mike
From: Gordon S.
Sent: Thursday, June 11, 2009 8:16 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Matt
Arrived today, many thanks
Gordon
From:
Brian F
Sent: Friday, May 29, 2009 10:52 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order tracking
Matt,
Package received. Excellent
service. I will order from you again.
Brian
From:
Laurie
Sent: Friday, May 22, 2009 12:59 PM
To: Trilby Tropicals Sales
Subject: Re: order
Now that's
what I call Customer Service ! Thanks, both boxes arrived today ! Laurie
From:
Christina
Sent: Monday, April 06, 2009 8:48 PM
To: sales@trilbytropicals.com
Subject: Re: order
Wow, thanks so much! I look forward to doing continued
business with you.
Christina
From:
Ana P
Sent: Sunday, March 15, 2009 12:34 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Thanks Matt, I really
appreciate you shipping it Express.
Ana
From:
Anton R.
Sent: Sunday, March 15, 2009 11:04 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order
Got it the other day Matt…
Thanks for the fast service!!!
Anton
From:
Valerie H.
Sent: Tuesday, March 10, 2009 8:11 PM
To: 'Trilby Tropicals Sales'
Subject: RE: tracking
Matt,
Thank you
sooooo much. The part broke this past weekend and I am unable to filter until it
arrives.
I really
appreciate you having it drop shipped it to me. Great customer service - you'll
see me ordering again.
Thank you,
Valerie H.
From:
Felix F.
Sent: Tuesday, March 10, 2009 8:02 PM
To: Trilby Tropicals Sales
Subject: Re: order
Thank you for fulfilling the order.
I appreciate your effort and please keep me
updated of any of your other products in the future.
Best regards,
Felix
From:
Dave E.
Sent: Tuesday, March 10, 2009 5:59 PM
To: Trilby Tropicals Sales
Subject: Re: tracking
Importance: High
Wow, Thank you for the great customer service!
Dave
From:
Barry C.
Sent: Thursday, March 05, 2009 4:42 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order
Thanks for the great service!
Guess I’ll be back J
From: tks9t
Sent: Tuesday, March 03, 2009 2:52 PM
To: questions@trilbytropicals.com
Subject: Order
Thank you very much for getting my order out so quickly.
My old valve broke and I have no filtration and about
10gal of a 55 gal tank on the floor.
All I can say is WOW. Thanks again.
From:
Herman D
Sent: Tuesday, March 03, 2009 12:22 AM
To: Trilby Tropicals Sales
Subject: RE: Invoice#
Thanks
Matt. I received the part today, but feel free to charge me for the part. I do
not want cheat you out of the money,
it was an honest mistake. I will be
ordering from you in the future because it is a pleasure doing business with an
honest company that takes care of their customers.
Herman
From:
Mike F.
Sent: Sunday, March 01, 2009 1:20 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order tracking
Thanks very much for your excellent service, Matt!
Mike
From:
Karin
Sent: Monday, February 23, 2009 4:00 PM
To: Trilby Tropicals Sales
Subject: Re: tracking
Hang in there,
Matt. It's service like this that makes people want to shop the smaller stores.
My fish and I
appreciate you very much,
Karin
From:
Bob T
Sent: Monday, January 26, 2009 6:35 PM
To: Trilby Tropicals Sales
Subject: Re: order
Hi Matt,
I received my parts today. That was quick.
Thanks,
Vic
Kurt,
Thanks for the
tracking number and all of your help!
Debbie
You are WONDERFUL.... We and our Fish are VERY HAPPY and THANKFUL!!!
----- Original Message -----
From: Trilby Tropicals Sales
Date: Monday, August 11, 2008 3:01
pm
Subject: order
To:
> Robert,
>
> I got the message. I have sent it out today. Here's the
> tracking#
|
Thank you very much!!!!
--- On Mon, 6/30/08, Trilby Tropicals Questions <questions@trilbytropicals.com>
wrote:
From: Trilby Tropicals Questions <questions@trilbytropicals.com>
Subject: RE: Contact Us Requested
To:
Date: Monday, June 30, 2008, 2:37 PM
Brandy,
We don't have on the
website yet, for some reason they are not listed in our eheim catalog
but I talked with the dist. and we can get them.
So they will be online
soon.
The last order was filled
out through our website, we don't take paypal (so it wasn't that way).
I will send over weblink for ordering
the motor head unit. ASAP.
We don't sell the Vaseline, but do have a packet or 2 laying around
that I'll include FREE with the order.
Thanks,
Matt
|
Yes. Please sub
the larger one and send the order. Thank you for the quick response.
Most companies
would just wait the extra week and send the order.
I will be
ordering our aquarium needs from you in the future.
Ryan
From:
Trilby Tropicals Sales [mailto:sales@trilbytropicals.com]
Sent: Monday, June 02, 2008 2:59
PM
To:
Subject: mag float
Importance: High
Thanks for the order. The
Mag Float 30 we are out but have the larger ones all instock, would you like
me to sub the next sized one?
The 30's should be back in
by Friday.
Thanks. You guys are great!
From:
Trilby Tropicals Sales [mailto:sales@trilbytropicals.com]
Sent: May 09, 2008 2:06 PM
To:
Subject: RE: Order
Importance: High
Not a problem,
a pest pestering a pest is Ok. There are 7 new sera liquid products (and
skimmers, pumps, lights, salts, also soon)
they came out with, we'll have them
on our site soon. Coraliquid they are still making, it wasn't replaced by
anything.
Thank you very much Mat for handling this urgently. I was in a panic and wasn't
sure what I was going to do.
Thanks again for caring. Your employer should
recognize you great customer service.
Again, have a great day, and I will most
likely be doing more business again in the future due to your customer service.
Danielle
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