Quality Tropical Fish and Aquarium Products since 1995

Here are a few customer Reviews of our Service.

-----Original Message-----
From:
Sent: Friday, January 06, 2012 12:06 PM
To: Trilby Tropicals Sales
Subject: RE: Order status......inquiring about faster shipping .... will pay for overnight if possible

.ty so much

U guys are awesome

Sent from my LG phone

From:
Sent: Thursday, January 05, 2012 6:14 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Thanks, Matt.  I was pleasantly surprised when I checked my mailbox today and found the shipment you sent me had arrived already.  That was fast!!!  I'm sure my fish will appreciate it, too, since they've been without their Eheim filter since Sunday. 

Stephan S.

From: John B.
Sent: Thursday, January 05, 2012 5:23 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Matt:

Wow! Thanks for the extra brine.

John

From: Ian F.
Sent: Wednesday, December 21, 2011 12:55 PM
To: Trilby Tropicals Sales
Subject: RE: order tracking

Thank you very much and have a happy and healthy Holiday/ New Years.

From: Pat
Sent: Sunday, December 18, 2011 4:09 PM
To: Trilby Tropicals Sales
Subject: Re: gift card

Thanks so much!
Have a Merry Christmas!
Pat

-----Original Message-----
From: navy.mil
Sent: Friday, November 18, 2011 1:58 PM
To: Trilby Tropicals Sales
Subject: RE: order

Great service, Matt.   Keep it up and Happy Thanksgiving, God bless!

From: Jamie H.
Sent: Monday, November 14, 2011 1:16 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Matt,

Thank you. Is there anywhere I can rate my experience with Trilby Tropicals? I couldn't be happier with your service.

Sent from my phone,
Jamie

From: Michael P.
Sent: Thursday, November 10, 2011 8:16 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order tracking

Hi Matt,

My order arrived today, in perfect condition and exactly what I needed!  I really appreciate your outstanding service.

--Michael

From: Dave D
Sent: Wednesday, October 26, 2011 5:05 PM
To: sales@trilbytropicals.com
Subject: RE: order
Importance: High

Matt,

Once again thanks for your outstanding service. I received the package today! Like I said before, that would make me a returning customer... and I am.

I have one question. I have another shipment (Eheim Spray lubricant) coming sometime Friday (or sometime there after), would it be possible to add another item in with that shipment? I need to order another part, item # 7444578 ( Pro II valve set Part #7444578). Now that I have replaced the main gasket, that I just received, I noticed that the double tap valve is leaking when it is disconnected. It is leaking right from the ball valve, not the o-rings (that were also replaced) [I have a 90 gallon tank that I am setting up again and don't need to find 90 gallons leaked out on the floor!].

 Please let me know either way. Thanks again.

 Your new loyal customer,
David D.

PS - This filter worked great for 8+ years. But since I moved and it has been dry for 4+ months, everything is now leaking. It might have been cheaper just to have bought a new one! Hopefully I won't have to buy anything else for it (with the exception of the double tap valve)... but if I do, You know where I'll be ordering!

From: Dave D
Sent: Sunday, October 09, 2011 2:22 AM
To: sales@trilbytropicals.com
Subject: RE: order tracking
Importance: High

Matt,

 Thanks for the Great Customer Support! I don't know of too many other companies that will (or are even willing to) break down a kit and ship individual parts just because something is not currently available. To do that rather than to hold up my order was just amazing. For that alone you have just made a repeat customer who will definitely recommend you and your business!

Thanks again,
  Dave D.

From: Ray M.
Sent: Friday, September 30, 2011 7:48 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order tracking

Thanks Matt,

You are a legend!!!!

Ray

From: Carla R.
Sent: Friday, August 26, 2011 8:17 PM
To: Trilby Tropicals Sales
Subject: Re:

You give me the best service. I love to order from u! U are amazing thank you for awesome service. 

Carla R.

Sent From IPhone 4

From: Carla R.
Sent: Wednesday, August 24, 2011 8:11 AM
To: Trilby Tropicals Sales
Subject: Re:

I plan to order some other meds WED AM also for express delivery. Current order arrived Tuesday thanks for a great job and perfect rush delivery

Carla R.

Sent From IPhone 4

From: Philip
Sent: Sunday, August 07, 2011 9:48 PM
To: Trilby Tropicals Sales
Subject: Re: Order Shipping Notice

Matt, thanks so much.  I will send the larger clip back to you.  Thanks for the link and I placed the order.  Always great customer service.

Philip 

From: p l.
Sent: Saturday, August 06, 2011 3:23 PM
To: sales@trilbytropicals.com
Subject: Re : RE: tracking #

From: Daniel.
Sent: Wednesday, August 03, 2011 4:53 PM
To: sales@trilbytropicals.com
Subject: RE: order tracking

Excellent!
Thanks for your response and for overnighting it….don’t want the fish to die…

Thanks,

Dan

From: Beth B.
Sent: Tuesday, August 02, 2011 9:01 AM
To: Trilby Tropicals Sales
Subject: Re: order tracking

That's perfect and thanks. I'll take apart the skimmer I have and figure out where the blockage is so 2 - 3 weeks is fine for that. Thanks for the rapid response.

From: Jim K.
Sent: Thursday, July 28, 2011 3:15 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

That's good to know. Thanks for all of your help!

From: Tim
Sent: Monday, July 04, 2011 1:46 AM
To: 'Trilby Tropicals Sales'
Subject: O Rings have Arrived

Dear Matt,

just a quick note to advise that the O Rings arrived this morning.  The old one has been replaced without incident and the pump is up and operating again, much to Yurtle's delight.   Many thanks for your efforts,

Kindly yours,

Tim

www.turtlesarehere.com

From: Marco M.
Sent: Tuesday, June 14, 2011 3:13 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Importance: High

Holly smokes it arrived today!!! ;)

Marco

From: Marco M.
Sent: Monday, June 13, 2011 1:30 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Matt,
Thanks for the help. Any idea how long it will take to get to California? The part broke on my filter during maintenance. Its a 50 gal planted tank with about 300.00 worth if live stock. I am running an air hose, and small HOB filter. I am hoping that it arrives by friday.
You are one of two stores in the country that has the part on hand. Thumbs UP!!!
Thanks again,
Marco

From:
Sent: Saturday, June 11, 2011 5:42 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

I've got you bookmarked.

Terry.
Sent from my HTC Inspire™ 4G on AT&T

----- Reply message -----
From: "Trilby Tropicals Sales" <sales@trilbytropicals.com>
To:
Subject: order tracking
Date: Sat, Jun 11, 2011 4:05 pm

I’m glad we could help.

Matt

From:
Sent: Saturday, June 11, 2011 5:02 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

THANK YOU! This part was hard to find.

Terry.
Sent from my HTC Inspire™ 4G on AT&T

From: Michael D.
Sent: Thursday, June 02, 2011 3:08 PM
To: Trilby Tropicals Sales
Subject: Re: shipping

Matt,

Thanks again for all your help and advice!

Mike

From: Angie S.
Sent: Tuesday, May 31, 2011 10:36 AM
To: Trilby Tropicals Sales
Subject: Re: order

Got my package on sat-Thanks for sending them with all the freezer packs- they were still cold! 

Angie
Sent from my iPhone 

From: Angie S.
Sent: Wednesday, May 25, 2011 2:24 PM
To: Trilby Tropicals Sales
Subject: Re: order

Standard shipping is fine- put lots of freezer packs in there- please!!!!

Angie

Sent from my iPhone 

From: Dennis J.
Sent: Tuesday, May 24, 2011 9:16 AM
To: Trilby Tropicals Sales
Subject: Re: order (3)
Importance: High

Thanks for the excellent service.  Nothing goes for free.  Free only means somebody else is paying for it.

Thanks again.

Have a great day.

Dennis

From: Kev B.
Sent: Sunday, May 22, 2011 12:17 AM
To: sales@trilbytropicals.com
Subject: RE: Contact Us Requested

Hey Matt,

Thanks for the quick reply, any way that I could have you ship this via USPS to Canada. Its almost impossible to accommodate courier services when you're at work the same hours that they deliver.

Thanks for your time,

Kev

From: jt
Sent: Monday, May 09, 2011 9:32 PM
To: Trilby Tropicals Sales
Subject: Re: order

Thanks very much greatly appreciated.

Sent via BlackBerry from T-Mobile

From: David K.
Sent: Saturday, May 07, 2011 3:55 PM
To: Trilby Tropicals Sales
Subject: Re: order question
Importance: High

Hi Matt,

The 2.75in airstones would be fine.  I appreciate the quick service!

David

-----Original Message-----
From: Z.
Sent: Sunday, April 17, 2011 12:53 PM
To: sales@trilbytropicals.com
Subject: RE: Order Shipping Notice

Matt:

The power head arrived Saturday morning, and it did fix the leak problem!

Thanks again for the great customer service!

-d-

From:
Sent: Monday, April 11, 2011 1:43 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Matt:

Thanks so much!  Maybe I'll stop by and say hello on my way to Tony

Packo's this August. 

-d-

From: Nancy L.
Sent: Saturday, April 09, 2011 9:28 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Thanks.  I really appreciate that.

n

From:
Sent: Wednesday, March 09, 2011 11:39 AM
To: sales@trilbytropicals.com
Subject: Re: order tracking 

Thank you so much for the quick delivery.  Arrived yesterday, 8th.  Great to know I don't have to replace my filter unit just because I can't find the filters locally.

Karen

From: Paul M.
Sent: Wednesday, April 06, 2011 1:45 PM
To: sales@trilbytropicals.com
Subject: RE: order tracking

 Hi again Matt,

I got the order today - thanks very much for the prompt shipment! I also wanted to let you know that the clips for the 2028 solved the problem. I looked at the two that were bowing out from the main body housing and there were stress fractures that were causing the failure. Thanks again!

Paul

From: Paul M.
Sent: Thursday, March 31, 2011 5:44 PM
To: sales@trilbytropicals.com
Subject: RE: order tracking

Thanks Matt. I appreciate your help today!

Paul

From: Ronny V.
Sent: Thursday, March 31, 2011 2:19 PM
To: Trilby Tropicals Sales
Subject: Re: RE: Contact Us Requested

You guys are amazing! Definitely recommending your site to my friends. Thx so much!!

From: Michael P.
Sent: Wednesday, February 09, 2011 3:14 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order tracking

Matt, the order arrived today—exactly what I needed.  Thanks for the incredibly fast service!

--Michael

-----Original Message----
From:
Sent: Thursday, February 03, 2011 9:42 PM
To: Trilby Tropicals Sales
Subject: Re: Contact Us Requested

Thanks for all your help and advice.  Eheim instruction manuals are often

difficult to interpret.  The questions I have asked you were not even

answered in the manuals.

From:
Sent: Tuesday, February 01, 2011 5:46 PM
To: sales@trilbytropicals.com
Subject: Re: Request for cover grating part for Eheim Professional 3 # 2075 filter

Thanks very much Matt.

Regards,

Marc

From: sue
Sent: Monday, January 31, 2011 6:08 PM
To: sales@trilbytropicals.com
Subject: RE: order tracking

Thanks Matt!!!!

From: Isaac
Sent: Thursday, January 27, 2011 4:08 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Great service, thanks! 

From:
Sent: Friday, December 31, 2010 12:44 PM
To: sales@trilbytropicals.com
Subject: Re: order tracking

Thanks Matt.

Happy New Year.

Regards,

Marc

From: Matthew F
Sent: Thursday, December 30, 2010 8:34 PM
To: Trilby Tropicals Sales
Subject: RE: Eheim Classic 2211 filter pads

Thanks, Matt.

I'll buy from you from now on!

I'll also post those links in my home forum, since they are hard to get.

From:
Sent: Thursday, December 30, 2010 8:21 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order tracking

Thanks very much Matt – I appreciate your diligence!

Happy New Year and all the best for 2011!

From: Dan
Sent: Tuesday, December 28, 2010 3:36 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Thanks Matt, happy holidays.

Dan

From: Matthew C
Sent: Thursday, December 16, 2010 8:04 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Either way, your awesome hahah

Thanks again sir
Matt

Sent: Monday, November 15, 2010 2:32 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Matt,

I received the Eheim valves.  Thanks for the great customer service.

John

From: Matthew C.
Sent: Wednesday, November 10, 2010 7:04 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Sir, your amazing!

Thanks again!
Matt

From: SCOTT B.
Sent: Wednesday, November 10, 2010 1:36 PM
To: sales@trilbytropicals.com
Subject: RE: order tracking

Thanks, Matt, for your efficient service and personal reply.  
 
Scott

From: Tim S.
Sent: Tuesday, November 09, 2010 10:35 AM
To: Trilby Tropicals Sales
Subject: Re: O-Ring

Hi Matt.  I new where to purchase the O-Ring, I wanted to give Trilby Tropicals first chance. Good Job ! "Trilby Tropicals" 

The Best Fish and Supply store in NW Ohio.   Sincerely  Tim S. (ONE HAPPY CUSTOMER)

From: Tim S.
Sent: Wednesday, November 03, 2010 2:28 PM
To: Matt
Subject: Aquarium Photos

Thank you to all at Trilby Tropicals. I always enjoy my visits to your store. These are photos of the New 75 g, tank set up.

10-13-10. I could not have achieved these results with out you.    

Sincerely.  Tim S.

Tim's 75 Gallon Planted

From: Michael F
Sent: Wednesday, October 27, 2010 6:14 PM
To: Trilby Tropicals Sales
Subject: Re: order
Importance: High

Thanks again, Matt! I’m really glad you have that control in stock. Very few people carry them.

Mike

From: Melissa M
Sent: Wednesday, October 27, 2010 3:18 PM
To: Trilby Tropicals Sales
Subject: Re: 2224

Thanks for your help!


--- On Wed, 10/27/10, Trilby Tropicals Sales <sales@trilbytropicals.com> wrote:

From: Trilby Tropicals Sales <sales@trilbytropicals.com>
Subject: 2224
To:
Date: Wednesday, October 27, 2010, 7:12 PM

Not a problem, we are here to help J. Bigger cichlids would do best with a larger filter. The 2075 shouldn’t have any

 issue keeping that tank looking good. We have a 600 gallon cichlid tank here that has 5 of the bigger pro II’s on it (

5x159 gallons 795g total of rated filtration) and a 180g african cichlid tank with 2x159g rated on it. They stay nice and clean.

The 2075 is the newer version of the discontinued pro II line I mentioned above

http://www.trilbytropicals.com/180GallonAfricanCichlidTank.htm

http://www.trilbytropicals.com/600GallonHexagonAfricanCichlid.htm  

Whilst typing this email, I  noted your order came in THANKS. I’ll get that packed up and ready to go out today

Matt 

Trilby Tropicals

www.TRILBYTROPICALS.com

4853 Monroe Street

Toledo, Ohio 43623  

419 472 9707 Phone 419 472 9373 Fax

From: Byron S.
Sent: Monday, October 25, 2010 9:37 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Hi Matt,
Thank you for getting the order out the door so quickly.  That valve is such a critical piece of the filter and there isn't really a good

 way to work around it being broken.
Thanks,
--Byron.

From: John M.
Sent: Wednesday, September 22, 2010 2:49 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Received it today..Thanks....

Have a blessed and peaceful day....

From: kelly
Sent: Tuesday, August 31, 2010 11:26 AM
To: Trilby Tropicals Questions
Subject: RE: Contact Us Requested

Matt,

Yes I do want to order them.

Thanks for going to the extra trouble of calling your rep.

The other company I contacted m**********.com did not bother to do that.

Some plantedtank.net people highly recommended you. I can see why!

From: Daniel B. W
Sent: Thursday, August 19, 2010 3:12 PM
To: Trilby Tropicals Sales
Subject: Re: order

Matt,

Just wanted to let you know I have received the pump head and it is working great.  Thanks for a smooth transaction and I will definitely be purchasing from

 you guys again.

-Daniel

From: Stacy M
Sent: Friday, August 13, 2010 1:23 PM
To: sales@trilbytropicals.com
Subject: RE: Order Shipping Notice

Got it yesterday...thanks for the super fast shipping!

Stacy

From: Brian T
Sent: Tuesday, August 10, 2010 10:26 AM
To: sales@trilbytropicals.com
Subject: RE: order tracking

Matt,
Got the products, exactly what I needed. Great products and great service.
Thanks again
Brian

From: Joe L
Sent: Tuesday, July 13, 2010 10:16 PM
To: sales@trilbytropicals.com
Subject: RE: Order Shipping Notice

Package came quick,monday 12th.both filters working great now!,thanks.

From: -WOLF-
Sent: Monday, July 12, 2010 4:55 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Matt,

I received my order today (already!).  I want to thank you again for your prompt service.

Michelle

From: -WOLF-
Sent: Saturday, July 10, 2010 1:10 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking-Thank you

That is amazing service Matt.  Saving Trilby Tropicals in my favorites now. 

Thank you so much!!

From: Kato
Sent: Saturday, July 10, 2010 11:01 AM
To: Trilby Tropicals Sales
Subject: RE: email error

Good Morning!!

You are great!! What excellent customer service. You have just gained

a loyal customer. I will definitely be back for all future needs.

Thanks so Much!!!

Kato

From: Joel O.
Sent: Wednesday, June 30, 2010 6:26 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order tracking

Thank you!!!

Matt, I'd never discovered your site before, but assure you that Trilby Tropicals is on my list of fish store favorites.

Thanks!

Joel

Hello again, you special shipped me an impeller overnight at no extra charge once when I was in dire straits and I never forgot

 that.  You have a customer for life.  Moving up to the next size filter now.  Thanks for being a great store.  Peace and best

wishes from Las Vegas, Karin

June 16, 2010

From: Matthew
Sent: Thursday, May 27, 2010 7:19 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Hey, Matt--

Thanks for the quick service, again. I keep breaking these freakin things on one of my eheim Pro-2s (the other one is fine).

It's frustrating, but I am glad you carry replacements! I bought an extra one for next time.

Thanks again!

-Matt

PS- I'm a member of the San Francisco Bay Area Aquatic Plant Society (SFBAAPS.Org), and I'll be posting a thread there

saying that you guys are an excellent source of eheim parts. I'll link your website.

From: Heidi
Sent: Friday, May 21, 2010 3:50 PM
To: sales@trilbytropicals.com
Subject: Re: order tracking 

Hello. Thanks for the great service!!!!

Sincerely,

From: Wolf
Sent: Thursday, May 13, 2010 9:45 AM
To: 'Trilby Tropicals Sales'
Subject: RE: order

Hi Matt,

I appreciate your diligence in this matter. You now have another loyal customer, If I need anything else relative to my tanks,

 your company is where I will shop. Again, thanks for all your help

Ron

From: Raul
Sent: Tuesday, May 11, 2010 1:43 PM
To: sales@trilbytropicals.com
Subject: Re: Order Shipping Notice

THANK YOU VERY MUCH. YOU ARE APPRECIATED....

-------------------------------------------------

From: Tim H.
Sent: Monday, May 03, 2010 6:13 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Importance: High

Right on. I am so glad I found your business on the web, I have a dozen Eheim filters and it's great to know where I can find all

 the replacement parts!

Thanks for the speedy service,

Tim

From: Hollie
Sent: Monday, April 26, 2010 2:44 PM
To: Trilby Tropicals Sales
Subject: RE: order

Thank you so much!

Hollie

From: Erika H
Sent: Monday, April 26, 2010 3:14 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Importance: High

wonderful - thank you! 

From: Rick G.
Sent: Tuesday, April 06, 2010 10:09 PM
To: Trilby Tropicals Sales
Subject: RE: order

 Oh WOW that is fantastic!!!   Thanks so very much, I know that you didn't have to do that for me...  

I really appreciate it.
 
THANKS!!!
 
Rick

From:
Sent: Tuesday, March 16, 2010 1:17 PM
To: Trilby Tropicals Sales
Subject: order

Hello Matt,

Order arrived at my door today. Package and contents in perfect condition.

Pleasure doing business with your company. I will certainly use your services again in the future if needed.

Thank you,

John

From: Carlos
Sent: Tuesday, March 09, 2010 2:20 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Thanks Matt for the fast processing. I'm really impressed and pleasantly surprised with how you handled my order.

I will definitely be ordering from you in the future. Thanks again

Carlos

From: Susan D.
Sent: Friday, March 05, 2010 5:49 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking
Importance: High

Thank you soooooooo much,Matt,you have really helped us out.

From: Mike V.
Sent: Tuesday, March 02, 2010 10:44 AM
To: Trilby Tropicals Sales
Subject: Re: order (and tracking)

Thanks Matt, much appreciated.

From: Ken & Nora
Sent: Monday, March 01, 2010 10:13 PM
To: 'Trilby Tropicals Sales'
Subject: RE: Order

Matt, 

Thanks for the awesome customer service!

Ken

From: Stephen C
Sent: Wednesday, February 10, 2010 11:23 AM
To: sales@trilbytropicals.com
Subject: RE: order tracking

Matt,

Thank you so much for the instructions.  That really helped a  lot.

Wow! Great sales & service plus fast delivery!!  I'll never do

business with anyone else!

Steve    

From: Gregory R.
Sent: Saturday, January 30, 2010 2:43 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Hey Matt,

I really appreciate it and thanks for the quick processing!

Regards,
Greg

From: Andy P.
Sent: Tuesday, January 26, 2010 10:10 AM
To: Trilby Tropicals Sales
Subject: Re: tracking #

Thanks for the updates Matt.  The shipment is on the UPS truck, and out for delivery.

Appreciate the fast shipping.  Now hopefully, I can fix my leaks, and make my Oscars "Happy" again.

Andy

From: Calla J.
Sent: Monday, January 18, 2010 6:16 PM
To: Trilby Tropicals Sales
Subject: RE: order

Thank you very much. 

From: David T.
Sent: Tuesday, December 29, 2009 12:06 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Wow thanks Matt, great customer service you guys have I will be buying more from you guys for sure!

Thanks,

Sent: Tuesday, December 22, 2009 6:15 PM
To: Trilby Tropicals Sales
Subject: Re: order

Matt;

Thanks for your help, Merry Xmas

Ron

From: Margaret B.
Sent: Tuesday, December 15, 2009 11:56 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Matt,
     I can see why your store gets so many positive comments from customers - me included.  It seems to me that you make every

 customer feel important and you stay with them until they are happy!  No long delays, etc. that other companies have in their

 businesses with phony excuses and even dishonesty.  I don't give them the time of day - let alone my money!
   
     Take care and thanks again.
             Margaret

From: Jeffrey C.
Sent: Tuesday, November 24, 2009 12:59 PM
To: Trilby Tropicals Sales
Subject: Re: order

Thanks Matt...I'll be ordering some more stuff from you in the next 30-60 days or so...thanks buddy...

From: Joseph L.
Sent: Monday, November 16, 2009 6:17 PM
To: sales@trilbytropicals.com
Subject: Re: Trilby Tropicals has sent you a package

Hi,  thanks for the fast shipping.  I appreciate it.  Hope you have a great Thanksgiving!, Joe.

-------- Original Message --------
Subject: RE: order tracking
From: Doran
Date: Fri, November 13, 2009 6:39 pm
To: "Trilby Tropicals Sales" <sales@trilbytropicals.com>

 

Thank you for your help. Very much appreciated. It did arrive today, and the tank is very happy, along with our son.

From: Beth W.
Sent: Wednesday, October 14, 2009 3:43 PM
To: Trilby Tropicals Sales
Subject: Re: order

Matt,

Thank you so much!

Beth

From: john l.
Sent: Monday, October 12, 2009 3:09 PM
To: sales@trilbytropicals.com
Subject: RE: order tracking

Thx...and thanks for the fast turnaround on the order

From: Nathan W.
Sent: Sunday, October 11, 2009 6:22 PM
To: sales@trilbytropicals.com
Subject: Re: Order Shipping Notice

 thanks for the fast shipping- tanks up and running now- looks good- thank you

From: Rich G
Sent: Saturday, October 10, 2009 10:02 PM
To: Trilby Tropicals Sales
Subject: Re: RE: Have a question on my order

Hey Matt

Thanks for the help. 

Thanks

Rich G

From: Matthew F.
Sent: Friday, September 25, 2009 3:27 AM
To: Trilby Tropicals Sales
Subject: RE: order tracking

That's great service. Thanks again.

From: Matthew F
Sent: Thursday, September 24, 2009 4:20 AM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Hey, Matt-

Thanks for double checking that part number. You'd be surprised to know how hard that part is to find out on the west coast.

Even the main online retailers don't have it .

THANK YOU for carrying the Eheim EZ-Clips!

I'll def. be checking out your website from now on.

Best,

Matt

From: Tanya N
Sent: Saturday, July 11, 2009 3:36 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

SWEET!  My fishes send their thanks!

This is the second order we have made with you guys and we are very pleased with your products and services!

Thank you

Tanya N

From:
Sent: Saturday, June 13, 2009 8:44 PM
To: sales@trilbytropicals.com
Subject: RE: order tracking

Thank you! broke it while cleaning, appreciate the quick response.

Mike

From: Gordon S.
Sent: Thursday, June 11, 2009 8:16 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Matt

Arrived today, many thanks

Gordon

From: Brian F
Sent: Friday, May 29, 2009 10:52 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order tracking

Matt,

Package received.  Excellent service.  I will order from you again.

Brian

From: Laurie
Sent: Friday, May 22, 2009 12:59 PM
To: Trilby Tropicals Sales
Subject: Re: order

Now that's what I call Customer Service !  Thanks, both boxes arrived today !  Laurie

From: Christina
Sent: Monday, April 06, 2009 8:48 PM
To: sales@trilbytropicals.com
Subject: Re: order

Wow, thanks so much! I look forward to doing continued business with you.

Christina

From: Ana P
Sent: Sunday, March 15, 2009 12:34 PM
To: Trilby Tropicals Sales
Subject: Re: order tracking

Thanks Matt, I really appreciate you shipping it Express.
Ana

From: Anton R.
Sent: Sunday, March 15, 2009 11:04 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order

Got it the other day Matt…

Thanks for the fast service!!!

Anton

From: Valerie H.
Sent: Tuesday, March 10, 2009 8:11 PM
To: 'Trilby Tropicals Sales'
Subject: RE: tracking

Matt,

Thank you sooooo much. The part broke this past weekend and I am unable to filter until it arrives.

I really appreciate you having it drop shipped it to me. Great customer service - you'll see me ordering again.

Thank you,

Valerie H.

From: Felix F.
Sent: Tuesday, March 10, 2009 8:02 PM
To: Trilby Tropicals Sales
Subject: Re: order

Thank you for fulfilling the order.

I appreciate your effort and please keep me updated of any of your other products in the future.

Best regards,

Felix

From: Dave E.
Sent: Tuesday, March 10, 2009 5:59 PM
To: Trilby Tropicals Sales
Subject: Re: tracking
Importance: High

Wow, Thank you for the great customer service!

Dave

From: Barry C.
Sent: Thursday, March 05, 2009 4:42 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order

Thanks for the great service! Guess I’ll be back J

From: tks9t
Sent: Tuesday, March 03, 2009 2:52 PM
To: questions@trilbytropicals.com
Subject: Order

Thank you very much for getting my order out so quickly.

My old valve broke and I have no filtration and about 10gal of a 55 gal tank on the floor.

All I can say is WOW. Thanks again.

From: Herman D
Sent: Tuesday, March 03, 2009 12:22 AM
To: Trilby Tropicals Sales
Subject: RE: Invoice#

Thanks Matt. I received the part today, but feel free to charge me for the part. I do not want cheat you out of the money,

it was an honest mistake. I will be ordering from you in the future because it is a pleasure doing business with an

honest company that takes care of their customers.
Herman

From: Mike F.
Sent: Sunday, March 01, 2009 1:20 PM
To: 'Trilby Tropicals Sales'
Subject: RE: order tracking

Thanks very much for your excellent service, Matt!

Mike

From: Karin
Sent: Monday, February 23, 2009 4:00 PM
To: Trilby Tropicals Sales
Subject: Re: tracking

Hang in there, Matt. It's service like this that makes people want to shop the smaller stores. 

My fish and I appreciate you very much,

Karin

From: Bob T
Sent: Monday, January 26, 2009 6:35 PM
To: Trilby Tropicals Sales
Subject: Re: order

Hi Matt,

I received my parts today. That was quick.

Thanks,

Vic

You are WONDERFUL....  We and our Fish are VERY HAPPY and THANKFUL!!!


----- Original Message -----
From: Trilby Tropicals Sales
Date: Monday, August 11, 2008 3:01 pm
Subject: order
To:

> Robert,
>
> I got the message. I have sent it out today. Here's the
> tracking#

Yes. Please sub the larger one and send the order. Thank you for the quick response.

Most companies would just wait the extra week and send the order.

I will be ordering our aquarium needs from you in the future.

Ryan

Thanks.  You guys are great!

Thank you very much Mat for handling this urgently.  I was in a panic and wasn't sure what I was going to do. 

Thanks again for caring.  Your employer should recognize you great customer service.  

Again, have a great day, and I will most likely be doing more business again in the future due to your customer service.

Danielle